Overview
At Swadvir, we strive to ensure complete customer satisfaction with every order. If you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully.
Eligibility for Refund
You may be eligible for a refund in the following circumstances:
- The product received is damaged, defective, or broken during transit.
- The wrong product was delivered (different from what was ordered).
- The product is significantly different from the description on our website.
- The product was not delivered within the estimated delivery time and you no longer need it.
Non-Refundable Items
Due to the perishable nature of our food products, the following are not eligible for refund:
- Products that have been opened, consumed, or partially used.
- Products returned without valid proof of damage or defect (photos/videos).
- Refund requests made after 48 hours of delivery.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us within 48 hours of receiving the product via our Contact Page or WhatsApp.
- Provide your order number and clear photos/videos showing the issue.
- Our team will review your request within 24-48 hours.
Refund Process
Once your refund request is approved:
- Refunds will be processed within 5-7 business days.
- The refund will be credited to the original payment method used during purchase.
- You will receive an email/SMS notification once the refund is processed.
Partial Refunds
In some cases, a partial refund may be granted if only part of the order is affected (e.g., one item in a multi-item order is damaged).
Contact Us
If you have any questions about our refund policy, please reach out to us:
- Email: contact@thecraveindia.com
- Phone: +91 6900 723 025
Swadvir